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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

A) IDX Workbench
B) Big Objects Manager
C) Velocity Build Tool
D) Velocity Installation Assistant

2. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Energy and utility Base
C) Service Cloud
D) Contract Lifecycle Management (CLM)

3. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Experience Self-Serve Portal
D) Utility Self-Serve Portal

4. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A) Microsoft Word
B) Energy and Utilities Cloud Contract Lifecycle Management (CLM)
C) OmniStudio Document Generation
D) Energy and Utilities Cloud Configure Price Quote (CPQ)

5. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Energy and Utilities Base Service license
B) Salesforce Service Console license
C) Salesforce Contact Center license
D) Salesforce Field Service license

Solutions: