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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A) Incorporate the 'View Member Profile' component on the Contact record
B) Incorporate the Member Service Manager Home Dashboard on the Contact record
C) Incorporate the 'Transaction Journals' related list on the Contact record
D) Incorporate the 'Member Summary Embedded Dashboard' on the Contact record

2. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
B) Transmit Loyalty Promotion Segments to Marketing Cloud
C) Automatically Generate a New Individual Relationship
D) Activate and Publish the Segment

3. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the 'Member Summary Embedded Dashboard on the Contact record
B) Embed the Member Service Manager Home Dashboard on the Contact record
C) Add the 'View Member Profile' component on the Contact record
D) Add the 'Transaction Journals' related list to the Contact record

4. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A) Benefits types
B) Analytics Studio
C) Transaction Journals
D) Qualifying Currency

5. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign user access to the analytics for Loyalty role.
C) Assign access by checking CRM analytics plus user
D) Assign user access to permission sets for analytics for Loyalty.

Solutions: