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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

A) Bulk Rest API
B) Change Data Capture
C) SOAP API
D) Salesforce Connect

2. Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double- digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

A) Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
B) Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.
C) Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
D) Use Change Data Capture to update the changes on the financial information inside Salesforce m near- real time.

3. Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needscustomers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?

A) B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
B) B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft
C) B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect
D) B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku

4. Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?

A) Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
B) Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
C) Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
D) Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

5. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
B) What do we need to invest in order to build the channel and where does that investment come from?
C) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
D) Do partners need to do complex configurations or create their special pricing?

Solutions: