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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To create business users
B) To restore system default settings
C) To scope the system
D) To assign accounts to business users

3. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Schedule condition
B) Ticket category
C) Service team
D) MDRO run
E) Measurement attributes

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Mush-ups
B) Code list restrictions
C) Page layouts
D) Language adaption

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Code list restrictions
B) Business configuration
C) Business role
D) Business user
E) Work center view

Solutions: