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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SAML
B) SPNEGO
C) OpenlD2.0
D) X 509

2. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Campaign
B) Maintenance plan
C) Activity
D) The Report

3. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Code list restrictions
B) Business configuration
C) Business role
D) Business user
E) Work center view

4. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Export data to local file
B) Align data fields with input fields
C) Realign territory data
D) Find and fix errors in the data file
E) Upload data from the template file

5. When you create items in an installed base, which of the following item categories are supported?

A) Product
B) Registered product
C) Text
D) Warranty products
E) Installation point

Solutions: