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Career Path After Acing Microsoft MB-230 Exam
The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:
- Microsoft Dynamics Consultant;
- Dynamics Ax Developer;
- Dynamics Ax Solution Architect.
- Microsoft Architect;
- Microsoft Dynamics CRM Architect;
Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.
The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 2: Manage cases and knowledge management | 51-55% | - Implement knowledge management
|
| Topic 3: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 4: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 5: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Topic 6: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 7: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 8: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
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