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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes group rewards for maximizing productivity
B) A system that emphasizes group rewards based on aggressive competitiveness
C) A system that emphasizes individual rewards for aggressive competitiveness
D) A system that emphasizes rewards for individual contributions as well as for selfless contributions

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Compromising
C) Smoothing
D) Devil's advocate

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Physically isolate the group
C) Make the group larger
D) Establish more rigid roles for group members

4. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Controller
B) Motivator
C) Coordinator
D) Planner

5. How can an organization transmit its culture to its employees?

A) By creating and repeating ritualistic activities
B) By influencing the balance of cultural backgrounds of employees
C) By requiring employees to memorize the mission statement
D) By studying employee gripes and complaints

Solutions: