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Which Jobs Require CompTIA A+ Training?
After gaining the CompTIA A+ certification, many companies will be ready to give you a chance to be part of their team. And this is the perfect opportunity to demonstrate your capabilities. From Dell to Ricoh, HP, and Nissan, it's indeed common for globally respected companies to go all out to secure the services of A+ certified IT specialists to fill the following roles:
- Help Desk Technician;
- Associate Network Engineer;
- Field Service Technician;
- Service Desk Analyst.
- Desktop Support Administrator;
- Technical Support Specialist;
- System Support Specialist;
- End-User Computer Technician;
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
What Areas Does CompTIA 220-1001 Exam Cover?
The CompTIA 220-1001 exam covers a few different topics, including mobile devices, network troubleshooting, Cloud computing, virtualization, hardware, and networking technology. The candidates who will manage to pass this test will possess the knowledge of the objectives as listed below and will be able to:
- Know the basics of security forensics and networking, properly & safely diagnose document, and resolve common software as well as hardware issues;
- Assemble the components as per the customer requirements;
- Apply troubleshooting skills;
- Install, configure, and maintain software, mobile devices, and PCs for the end-users;
- Provide appropriate customer service.
- Understand the basics of desktop deployment, virtualization, and scripting;
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CompTIA 220-1001 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Mobile Devices - 14% | |
| Given a scenario, install and configure laptop hardware and components. | 1. Hardware/device replacement
|
| Given a scenario, install components within the display of a laptop. | 1. Types
2. WiFi antenna connector/placement |
| Given a scenario, use appropriate laptop features. | 1. Special function keys
3. Port replicator 4. Physical laptop lock and cable lock 5. Rotating/removable screens |
| Compare and contrast characteristics of various types of other mobile devices. | 1. Tablets 2. Smartphones 3. Wearable technology devices
4. E-readers |
| Given a scenario, connect and configure accessories and ports of other mobile devices. | 1. Connection types
2. Accessories
|
| Given a scenario, configure basic mobile device network connectivity and application support. | 1. Wireless/cellular data network (enable/disable)
5. PRI updates/PRL updates/ baseband updates |
| Given a scenario, use methods to perform mobile device synchronization. | 1. Synchronization methods
4. Software requirements to install the application on the PC 5. Connection types to enable synchronization |
Networking - 20% | |
| Compare and contrast TCP and UDP ports, protocols, and their purposes. | 1. Ports and protocols
2. TCP vs. UDP |
| Compare and contrast common networking hardware devices. | 1. Routers 2. Switches
3. Access points
13. Ethernet over Power |
| Given a scenario, install and configure a basic wired/wireless SOHO network. | 1. Router/switch functionality 2. Access point settings 3. IP addressing 4. NIC configuration
5. End-user device configuration
8. Firewall settings
9. QoS
|
| Compare and contrast wireless networking protocols. | 1. 802.11a 2. 802.11b 3. 802.11g 4. 802.11n 5. 802.11ac 6. Frequencies
7. Channels
9. NFC 10. RFID 11. Zigbee 12. Z-Wave 13. 3G 14. 4G 15. 5G 16. LTE |
| Summarize the properties and purposes of services provided by networked hosts. | 1. Server roles
|
| Explain common network configuration concepts. | 1. IP addressing
3. DHCP
5. Subnet mask 6. Gateway 7. VPN 8. VLAN 9. NAT |
| Compare and contrast Internet connection types, network types, and their features. | 1. Internet connection types
2. Network types
|
| Given a scenario, use appropriate networking tools. | 1. Crimper 2. Cable stripper 3. Multimeter 4. Tone generator and probe 5. Cable tester 6. Loopback plug 7. Punchdown tool 8. WiFi analyzer |
Hardware - 27% | |
| Explain basic cable types, features, and their purposes. | 1. Network cables
2. Video cables
|
| Identify common connector types. | 1. RJ-11 2. RJ-45 3. RS-232 4. BNC 5. RG-59 6. RG-6 7. USB 8. Micro-USB 9. Mini-USB 10. USB-C 11. DB-9 12. Lightning 13. SCSI 14. eSATA 15. Molex |
| Given a scenario, install RAM types. | 1. RAM types
2. Single channel |
| Given a scenario, select, install and configure storage devices. | 1. Optical drives
3. Magnetic hard drives
5. Flash
6. Configurations
|
| Given a scenario, install and configure motherboards, CPUs, and add-on cards. | 1. Motherboard form factor
2. Motherboard connectors types
3. BIOS/UEFI settings
4. CMOS battery
7. Cooling mechanism
|
| Explain the purposes and uses of various peripheral types. | 1. Printer 2. ADF/flatbed scanner 3. Barcode scanner/QR scanner 4. Monitors 5. VR headset 6. Optical drive types 7. Mouse 8. Keyboard 9. Touchpad 10. Signature pad 11. Game controllers 12. Camera/webcam 13. Microphone 14. Speakers 15. Headset 16. Projector
17. External storage drives |
| Summarize power supply types and features. | 1. Input 115V vs. 220V 2. Output 5V vs. 12V 3. 24-pin motherboard adapter 4. Wattage rating 5. Number of devices/types of devices to be powered |
| Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs. | 1. Graphic/CAD/CAM design workstation
2. Audio/video editing workstation
3. Virtualization workstation
4. Gaming PC
7. Thin client
|
| Given a scenario, install and configure common devices. | 1. Desktop
|
| Given a scenario, configure SOHO multifunction devices/printers and settings. | 1. Use appropriate drivers for a given operating system
2. Device sharing
3. Public/shared devices
|
| Given a scenario, install and maintain various print technologies. | 1. Laser
6. 3D printers
|
Virtualization and Cloud Computing - 12% | |
| Compare and contrast cloud computing concepts. | 1. Common cloud models
2. Shared resources
3. Rapid elasticity
10. Virtual application streaming/cloud-based applications
11. Virtual desktop
|
| Given a scenario, set up and configure client-side virtualization. | 1. Purpose of virtual machines 2. Resource requirements 3. Emulator requirements 4. Security requirements 5. Network requirements 6. Hypervisor |
Hardware and Network Troubleshooting - 27% | |
| Given a scenario, use the best practice methodology to resolve problems. | - Always consider corporate policies, procedures, and impacts before implementing changes 1. Identify the problem
2. Establish a theory of probable cause (question the obvious)
3. Test the theory to determine cause
4. Establish a plan of action to resolve the problem and implement the solution |
| Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power. | 1. Common symptoms
|
| Given a scenario, troubleshoot hard drives and RAID arrays. | 1. Common symptoms
|
| Given a scenario, troubleshoot video, projector, and display issues. | 1. Common symptoms
|
| Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures. | 1. Common symptoms
2. Disassembling processes for proper reassembly
|
| Given a scenario, troubleshoot printers. | 1. Common symptoms
|
| Given a scenario, troubleshoot common wired and wireless network problems. | 1. Common symptoms
|
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