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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) CCR must pull data from the highest numbered group of which the agent is a member.
B) Queuing groups are not supported for CCR.
C) Collective groups are not supported for CCR.
D) All agents in a CCR group need to have the same set type.
E) The agents monitored by CCR can only be in one group.

2. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A) Network Region
B) Group Number
C) VLAN ID
D) Gatekeeper Location

3. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) IP Office Barrier Box
B) ITWLinx towerMAX DS/2
C) ITWLinx towerMAX SCL/8
D) Analog surge protector

4. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Use the Manager application to shutdown the card before removing the SD card.
B) User System Monitor to shutdown the card before removing the SD card.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Use the System Status Application to shutdown the card before removing the SD card.
E) Just pull out the card; special shutdown is not required.

5. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?

A) The phone must be changed from SIP to H.323.
B) The phone's MAC address must registered in IP Office.
C) The phone requires a newer control unit.
D) The firmware requires an upgrade.

Solutions: