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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the content of the Avaya network log server.log/log
B) the error logs in the speech recognition server
C) the Call Data Summary Report
D) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen

2. You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

A) /home
B) /opt.Tomcat/apache-tomcat-6.0.32/webapps
C) /var/spool/mail
D) /opt/Avaya/InstallAgent/download
E) /var/llb/pgsql/data

3. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Web Services
B) Maintenance
C) Operations
D) Administration
E) ICR Administrator

4. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) the Call Classification Analysis (CCA) timeout to be used
B) sufficient voice ports and POM CCA licenses
C) an existing contact strategy
D) an existing contact attribute
E) the IP of the POM server

5. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcore
B) icrcca
C) tomcat
D) icrwebservice
E) terracottasrv

Solutions: