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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES Switch Link Is down to Communication Manager.
D) The AES CTI CSC user and password are Incorrect.

2. From where can you change the log-level for Avaya Oceana snap-in components?

A) Breeze Node CLI
B) Omni channel Data store
C) Avaya Control Manager
D) System Manager

3. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/AgentControllerService
B) /var/log/Avaya/services/CustomerControllerService
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/CallServerConnector

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) CS TOOL
B) Web Browser
C) POSTMAN
D) SERVICE MAP

5. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UCM Spaces, UAC, and Agent Workspaces
B) UAC, Email Snap-In and Omnichannel DB
C) UAC, Agent Workspaces and Omnichannel
D) UAC and Omnichannel DB

Solutions: