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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
B) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
C) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
D) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.

2. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
C) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
D) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.

3. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Erase the disk using the Disk Utility then start a new Time Machine backup.
D) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.

4. What is a kernel extension in OS X?

A) A software driver that provides driver support for hardware, networking, and peripherals.
B) A place to store global system preference settings.
C) The system for starting, stopping and managing daemons, applications, processes, and scripts.
D) A user specific software library.

5. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Open the Disk Utility and select repair disk permissions.
B) Erase the hard disk and restore from a Time Machine backup.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Startup in Single User mode and use command line tools to correct the permissions.

Solutions: