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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is a service owner responsible for?

A) Continual improvement of a service
B) Carrying out the service operation activities needed to support a service
C) Producing a balanced scorecard showing the overall status of all services
D) Designing and documenting a service

2. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) architecture analysis
B) business process analysis
C) gap analysis
D) SWOT analysis

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Modify the profile information access which the problem manager can change on their own
B) Use the Security module in IBM SmartCloud Control Desk
C) Alter the security properties in the LDAP system using an LDIF update
D) Use the Problem Management module in the IBM SmartCloud Control Desk

4. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Service Automation Manager
B) IBM Tivoli Endpoint Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Provisioning Manager

5. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Dependencies
B) Relationships
C) Links
D) Hierarchies

Solutions: