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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 4 hours
B) 5 business days
C) 1 hour
D) 3 business days

2. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; write out the name then in parenthesis place the acronym.
B) Use them; if people do not know then it is up to them to figure them out.
C) Do not use them as the external users may not know them.
D) Do not use them as the external and internal users may not know them.

3. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
B) Inform the customer in writing of the date of the next follow up, and set the date to that date.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) Choose a date that is best for the L1 support professional.

4. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) and screen prints.
B) and numbered items.
C) format only.
D) numbered items, and screen prints.

5. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) non-definitive last service given code on PMRs.
B) last instance of a final service given code on PMRs.
C) T9 service given code.
D) first instance of a final service given code on PMRs.

Solutions: