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Peoplecert ITIL V3 Foundation Sample Questions:

1. A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

A) Yes
B) No, the workaround must be found before a Known Error is created
C) No, a Known Error must be raised at the same time as a problem
D) No, a Known Error can only be raised after the permanent resolution has been implemented

2. Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?

A) Describes how the Configuration Items (CIs) work together to deliver the services
B) Describes the topography of the hardware
C) Defines how version numbers should be used in a release
D) Defines which software should be installed on a particular piece of hardware

3. What should a service always deliver to customers?

A) Value
B) Infrastructure
C) Resources
D) Applications

4. In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service operation
C) Service transition
D) Service design

5. Which process contains the Business, Service and Component sub-processes?

A) Incident Management
B) Service Level Management
C) Financial Management
D) Capacity Management

Solutions: