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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 2: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process |
| Topic 3: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 4: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Topic 5: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 6: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling |
| Topic 7: Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses |
| Topic 8: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers
- A. Service Appointment inventory
- B. Products Consumed on Work Orders
- C. Work Order inventory
- D. Products Consumed on Work Order Line Items
Correct Answer: B,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the relevant Permission Set Licenses.
- B. Create one Service Resource and assign the Technician and Dispatcher role.
- C. Create two Service Resources and assign them to the employee.
- D. Create two Skills records and assign them to the Service Resource record.
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers has dispatchers who can set up new territories, defineNew schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field ServiceLightning Dispatcher License, which permissions should a Consultant assign to the Dispatchers?
- A. A Field Service Lightning Standard Permissions
- B. Field Service Lightning Admin Permissions
- C. Field Service Lightning Scheduling License
- D. Field Service Lightning Mobile License
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
What is the relationship between products consumed and price books?
- A. The consumed product is associated with the price book on the work order line item.
- B. Consuming a product item auto-populates the price book entry from the work order's price book.
- C. The price book related list on the work order is used to add products consumed.
- D. The work type is used to pull products consumed from multiple price books.
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
AW Computing groups its technicians based on seniority. The newest techs compriseTier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 yearsOn the job. Resources with more seniority should be considered for a job over Resources with less seniority. How should the field service administrator ensure this corporate policy is enforced Considering the Customer First scheduling policy is utilized consistently exceptIn emergency situations?
- A. Create a custom number field to capture the tier number on the service resource.
- B. Create a queue for each tier group within each territory on the Service Appointment object.
- C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1Techs with the highest number.
- D. Make a relevance group on the work rule to filter based on the tier number and add the rule to thePolicy.
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
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