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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where should the WAN interface of the Edge appliance connect?

A) A network segment that is not accessible to the public Internet.
B) A network segment that has outbound access to the public Internet.
C) A network segment connected directly to Customer Care.
D) A network segment that has access to your internal LAN.

2. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) SIP phone trunk
B) Network interface trunk
C) External trunk
D) WebRTC phone trunk

3. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) No Limit
B) 100 MB
C) 2 GB
D) 10 MB

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Set the user to Inactive for 30 days, then delete the user account.
B) Create a role for former users and add the user to that role.
C) Rename the user account.
D) Reset the user's password.

5. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

Solutions: