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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Deployment process overview - Monitoring and support capabilities |
| HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Hardware support and warranty extensions - Configuration and deployment services - Device lifecycle management phases |
| Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Assessing customer IT environment - Sustainability and device extension value |
| Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
- A. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
- B. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
- C. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
- D. Asset tags help customers save time and money and improve efficiency during the asset management process.
- E. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
Correct Answer: A,B,D 🗳️
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A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- B. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
- C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
- D. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
- A. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
- D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
Correct Answer: D 🗳️
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