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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following is NOT an area to consider for creating a common language in the multi- vendor environment?

A) Rules for data exchange
B) Software tools
C) Processes
D) Salary agreements

2. An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?

A) Level 1
B) Level 3
C) Level 4
D) Level 2

3. The request catalogue is a part of what other source of information?

A) The service catalogue
B) The service desk
C) Service request models
D) Service level agreements

4. Which of the following describes technical debt?

A) A collection of tasks related to previously used workarounds
B) A special method of investigating incidents
C) An incident with significant business impact
D) A repeatable approach to the management of incidents

5. Which metric BEST indicates the effectiveness of incident management?

A) Mean time to restore service
B) Number of service catalog items
C) Total infrastructure cost
D) Number of approved suppliers

Solutions: