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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Set Errors element
B) Add a Validation Rule to the Contact object
C) Add a Conditional View to the last step
D) Add a DataRaptor to retrieve the email address

2. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the script must meet.
What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
B) Ask the client to review the Omniscript with their internal team.
C) Implement the Omniscript without comparing it with the client's business requirements.
D) Assume that the Omniscript meets the client's business requirements without conducting a review.

3. A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

A) DataRaptor Turbo
B) DataRaptor Extract
C) Integration Procedure
D) Calculation Procedure

4. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A) Visualforce Page
B) FlexCards
C) Omniscript
D) Lightning web components

5. A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

A) HTTP Action
B) DataRaptor Post Action
C) DataRaptor Extract Action
D) Integration Procedure Action

Solutions: