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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Requirements | - Design considerations
|
| Topic 2: Contact Center Architecture Overview | - Deployment models
|
| Topic 3: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 4: System Integration | - CRM and third-party systems
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A) Simple Direct Media Layer
B) Open Computing Language (OpenGL)
C) Microsoft .NET
D) Open Database Connectivity (ODBC)
2. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A) Context Store Snap-In
B) Presence Snap-In
C) Co-Browsing Snap-In
D) Web Chat Snap-In
3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The model numbers of the existing contact center equipment
4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The model numbers of the existing contact center equipment
5. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A) Voice and Multimedia Contact Server with Avaya Media Server
B) One-X Agent
C) Voice and Multimedia Contact Server without Avaya Media Server
D) Multimedia Contact Server only
E) Voice Contact Server only
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,C,E |
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