Aim of the Certificate Exam

• Differentiate individual in a crowded job market
• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Empower individuals to execute tasks with confidence and skill

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

• Configuration Management Database: 5%
• Knowledge Management: 10%
• Change and Release Management: 25%
• Incident Management: 25%
• Request Fulfillment Management: 25%
• Problem Management: 10%

For each ITSM application, the candidate must know the following for each module

• Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements

• Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality

• Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system

• Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

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Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

• Exam type: Multiple Choice Questions

• Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

• Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

• Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

• Duration: 90 minutes

• Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

• Exam Code: ServiceNow CIS-ITSM Certification Exam

• Number of Questions: 65 Questions

• Exam Price: $150 (USD)

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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• CIS-IT Service Management Exam Prep
• Major Incident Management (On-demand)
• Mobile Development Fundamentals (On-demand)
• Service Portal Fundamentals (On-demand)
• ServiceNow Fundamentals (ILT)
• ServiceNow Platform Implementation (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• Knowledge Management Fundamentals (On-demand)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• Knowledge Management Implementation (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• General familiarity with industry terminology, acronyms, and initial-isms
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• At least six months of hands-on experience working on ServiceNow Platform

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ServiceNow CIS-ITSM Exam Syllabus Topics: