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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Which three objects are associated to the Work Type? Choose 3 answers

A) Articles
B) Service Appointments
C) Products Required
D) Skill Requirements
E) Resources

2. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

3. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Resource Absences
B) Service Resources
C) Work Orders
D) Accounts
E) Work Types

4. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A) 100 contractors100 contractors
B) 25 contractors75 contractors25 contractors
C) 25 contractors100 contractors

5. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A) Relate the Time Sheet to the Work Order Line Item.
B) Relate the Time Sheet to the Service Appointment.
C) Relate the Time Sheet Entries to the Work Order Line Item.
D) Relate the Time Sheet Entries to the Service Appointment.

Solutions: