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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
B) Default coverage hours for IPOSSare365x 24.
C) IPOS Scan be sold under wholesale and co-delivery models.
D) IPOSS includes remote diagnostic capabilities.
E) IPOSS includes major software upgrades, updates and patches.

2. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Contact Center agents
C) Director of IT
D) Contact Center directors and managers

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Meetings
B) Avaya IX TM Spaces
C) Avaya IX TM Contact Center
D) Avaya Contact Center Select
E) Avaya IX TM Workforce Engagement Select

4. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS includes 24x7 support.
B) IPOSS can be sold under wholesale and co-delivery models.
C) IPOSS is required with every IP Office solution.
D) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
E) IPOSS is sold only through authorized Avaya partners.

Solutions: