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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management - Data management, scalability, and quality assurance |
| Topic 2: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation |
| Topic 3: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Core architecture and data model - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?
A. One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
B. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
C. Only to contain the prioritization pools.
D. Only one to contain the prioritization pools with the Federal Income Limits.
Question 2
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
A. Build a digital experience site using the Help Center template based on the agency's requirement
B. Build a digital experience site using pre-configured emergency response management (ERM) specific template
C. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
D. Leverage prebuilt Emergency Service Request flow.
Question 3
Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?
A. Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required.
Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
B. Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.
C. Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent.
Question 4
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
A. Community Response for Public Sector
B. Volunteer Management for Community
C. Public Sector for Community
D. Emergency Response for Public Sector
Question 5
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A. Product Schedule
B. Custom Object for Applications
C. Salesforce Flow
D. Person Accounts
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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