[Dec 26, 2023] Verified ITIL-4-Foundation dumps and 535 unique questions
ITIL-4-Foundation Dumps for Pass Guaranteed - Pass ITIL-4-Foundation Exam 2023
ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is ideal for individuals who want to gain a strong understanding of ITIL 4 and its key concepts, as well as those who are new to ITSM and want to learn about the best practices for managing IT services. ITIL 4 Foundation Exam certification exam covers topics such as the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and key ITIL practices.
NEW QUESTION # 217
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
- A. A normal change
- B. An emergency change
- C. A change model
- D. A standard change
Answer: D
NEW QUESTION # 218
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
- A. Keep it simple and practical
- B. Collaborate and promote visibility
- C. Focus on value
- D. Think and work holistically
Answer: B
NEW QUESTION # 219
What is described by the service value system?
- A. How all the components and activities of the organization work together as a system to enable value creation
- B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
- C. How to apply the systems approach of the guiding principle think and work holistically
- D. Services based on one or more products, designed to address needs of a target consumer group
Answer: A
NEW QUESTION # 220
Which dimension includes the knowledge needed for the management of services?
- A. Information and technology
- B. Value streams and processes
- C. Partners and suppliers
- D. Organizations and people
Answer: D
NEW QUESTION # 221
Which describes a standard change?
- A. A high-risk change that needs very thorough assessment
- B. A change that must be implemented as soon as possible
- C. A change that needs to be scheduled, assessed and authorized following a defined process
- D. A change that is typically implemented as a service request
Answer: D
NEW QUESTION # 222
What is a service?
- A. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
- B. A tangible or intangible deliverable of an activity
- C. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
- D. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
Answer: A
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 223
What are guiding principles?
- A. A set of specialized organizational capabilities for enabling value for customers
- B. A description of one or more services that help address the needs of a target consumer group
- C. Recommendations that help an organization when adopting a service management approach
- D. A set of interconnected activities that help an organization deliver a valuable service
Answer: C
NEW QUESTION # 224
Which statement about the 'four Ps' of service design is CORRECT?
- A. People refers to technology and tools
- B. Products refers to producers and metrics
- C. Processes refers to skill and training
- D. Partners refers to suppliers and vendors
Answer: D
NEW QUESTION # 225
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
- A. A change request is submitted to change control
- B. Problem management restores the service as soon as possible
- C. The problem record is deleted
- D. The problem remains in the known error status
Answer: D
NEW QUESTION # 226
Which describes outcomes?
- A. Configuration of an organization's resources
- B. Functionality offered by a product or service
- C. Results desired by a stakeholder
- D. Tangible or intangible deliverables
Answer: C
NEW QUESTION # 227
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
- A. Service desk agent
- B. Change authority
- C. Problem analyst
- D. Service level manager
Answer: D
Explanation:
Explanation
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 228
Which activity is part of the 'continual improvement practice?
- A. Prioritizing and creating business cases for improvement initiatives.
- B. Identifying the cause unplanned interruptions to service.
- C. handing compliments and complaints from user to identify improvements.
- D. Improving relationships with and between stakeholders.
Answer: A
NEW QUESTION # 229
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
- A. Service desk
- B. Service request management
- C. Supplier Management
- D. Service level management
Answer: B
Explanation:
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 230
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
- A. Improve
- B. Re-use
- C. Consider
- D. Discard
Answer: C
NEW QUESTION # 231
What helps diagnose and resolve a simple incident?
- A. Rapid escalation
- B. Problem prioritization
- C. The use of scripts
- D. Formation of a temporary team
Answer: C
NEW QUESTION # 232
Who is responsible for defining metrics for change management?
- A. The service owner
- B. The change advisory board (CAB)
- C. The change management process owner
- D. The continual service improvement manager
Answer: C
NEW QUESTION # 233
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using bundled metrics to relate performance to outcomes
- B. Using single-system-based metrics that relate to outputs
- C. Using an agreement between the service provider and service supplier
- D. Using individual metrics that relate to the service catalogue
Answer: A
NEW QUESTION # 234
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
- A. Service level management
- B. Relationship management
- C. Continual improvement
- D. Service configuration management
Answer: C
NEW QUESTION # 235
Which statement about outcomes is CORRECT?
- A. Service providers help service consumers achieve outcomes
- B. Outcomes help service consumers achieve outputs
- C. Helping service consumers achieve outcomes reduces service provider costs
- D. Outcomes are one or more services that fulfill the needs of a service consumer
Answer: A
NEW QUESTION # 236
Which statement about change authorization is CORRECT?
- A. Centralizing change authorization to a single person is the most effective means of authorization
- B. The authorization of normal changes should be expedited to ensure they can be implemented quickly
- C. A change authority should be assigned to each type of change and change model
- D. Standard changes are high risk and should be authorized by the highest level of change authority
Answer: C
NEW QUESTION # 237
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.
- A. a value chain activity
- B. detailed procedures
- C. a dedicated team
- D. a formal process
Answer: D
NEW QUESTION # 238
Which is an objective of the design coordination process?
- A. To produce service design packages and ensure they are handed over to service transition
- B. To document the initial structure and relationship between services and customers
- C. To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D
- D. To assess and evaluate all changes and their impact on service designs
Answer: A
NEW QUESTION # 239
Which value chain activity communicates the current status of all four dimensions of service management?
- A. Engage
- B. Improve
- C. Obtain/build
- D. Plan
Answer: D
NEW QUESTION # 240
Which describes a CORRECT approach to change authorization?
- A. formal changes are typically implemented as service requests and authorized by the service desk
- B. Changes included in the change schedule are pre-authorized and do not need additional authorization
- C. Emergency changes should be authorized by as many people as possible to reduce risk
- D. formal changes should be assessed and authorized before they are deployed
Answer: D
NEW QUESTION # 241
Which is an example o' a service request?
- A. A request to implement a security patch
- B. A request tor access to a file
- C. A request for normal operation to be restored
- D. A request to investigate the cause of an incident
Answer: B
NEW QUESTION # 242
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ITIL 4 Foundation certification exam is designed to equip participants with the knowledge and skills to manage IT services effectively, thereby improving the overall performance of their organization. ITIL 4 Foundation Exam certification is also beneficial for professionals who want to enhance their career prospects in the ITSM field. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.
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