[Nov-2023] Valid Way To Pass Salesforce Exam Dumps with Field-Service-Lightning-Consultant Exam Study Guide
All Field-Service-Lightning-Consultant Dumps and Salesforce Certified Field Service Lightning Consultant Training Courses Help candidates to study and pass the Exams hassle-free!
Earning the Salesforce Certified Field Service Lightning Consultant certification is a great way for professionals to demonstrate their expertise and credibility in the field of Field Service Lightning. Salesforce Certified Field Service Lightning Consultant certification can help individuals stand out in the job market and increase their earning potential. Additionally, it can provide organizations with the assurance that their employees have the necessary skills and knowledge to effectively implement and manage the Field Service Lightning solution.
NEW QUESTION # 151
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- C. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
- D. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
Answer: A
NEW QUESTION # 152
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers
- A. Verify the dispatcher ran the service appointment data job
- B. Investigate work order life cycle
- C. Conform the technician mobile device is online
- D. Review service appointment automation
Answer: C,D
NEW QUESTION # 153
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure resource preferences on the account or work order.
- B. Configure and add excluded and required required resource business objectives to scheduling policies.
- C. Configure and add excluded and required resource work rules to scheduling policies.
- D. Configure customer preferences on the service resource record.
Answer: A,C
NEW QUESTION # 154
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Customer Communities Plus
- B. Chatter Files Connect
- C. Partner Communities
- D. Customer Communities
- E. Chatter Customer Groups
Answer: A,C,D
NEW QUESTION # 155
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)
- A. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
- B. Create a Workflow to close the Milestone when the Wrap Up is complete.
- C. Create custom fields to capture that the Wrap Up Activities have been completed.
- D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: B,D,E
NEW QUESTION # 156
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skill using setup. Manually assign the skills to service resources
- B. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- D. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
Answer: A,B
NEW QUESTION # 157
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Apply the reshuffle action within the Gantt.
- B. Write a batch apex class to unscheduled low priority work orders.
- C. Create a custom Gantt action to call an apex class to reschedule appointments.
- D. Define a global optimization job to run hourly.
Answer: A
NEW QUESTION # 158
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update records, sync device.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: B
NEW QUESTION # 159
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Maintenance Plan
- B. Entitlement Plan
- C. Assets
- D. Product Item
Answer: D
NEW QUESTION # 160
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
- C. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
Answer: D
NEW QUESTION # 161
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional image to Detail Section of report.
- B. Add additional filed to General Section of report.
- C. Add additional dates in Date Section of report.
- D. Add additional page to End Section of report.
- E. Add additional field to Address Section of report.
Answer: B,C,D
NEW QUESTION # 162
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Appointment List
- B. Color Palettes
- C. Gantt Map
- D. Gantz
Answer: A,D
NEW QUESTION # 163
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
Answer: C
NEW QUESTION # 164
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 2 as an Excluded Resource.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: B
NEW QUESTION # 165
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Associate a Work Type called Site Visit to a Maintenance Plan.
- B. Associate a Required Skill called Site Visit to a Maintenance Plan.
- C. Auto-generate Work Orders with a 14 day Generation Horizon.
- D. Auto-generate Work Orders with a 14 day Generation Timeframe.
Answer: A,C
NEW QUESTION # 166
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Contact
- B. Asset History
- C. Site Details
- D. Address
- E. Product Catalog
Answer: A,C,D
NEW QUESTION # 167
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. work types
- B. service report
- C. service appointment
- D. work order
Answer: A
NEW QUESTION # 168
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. AppCreate Products and Price Book Entries.
- B. Create Work Order Line Items with Products.
- C. Apply Price Book to the Work Order.
- D. Apply Promotion to the Work Order.
- E. Create Account-wide Discounts.
Answer: A,B,C
NEW QUESTION # 169
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Assign the existing work order to crew
- B. Create a new service appointment and assign to crew
- C. Create a new work order and assign a crew
- D. Assign the existing service appointment to the crew
Answer: D
NEW QUESTION # 170
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Scheduling
- B. Dispatching
- C. Adjust Scheduling Policy
- D. Customer Entitlements
- E. Knowledge Base
Answer: B,C,E
NEW QUESTION # 171
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. arrival window starts
- B. scheduled end
- C. arrival window end
- D. scheduled start
Answer: A,D
NEW QUESTION # 172
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Set the dispatch console to display in the user time zone in field service settings
- C. Create the formula to calculate the time zone offset from the user to territory time zone
- D. Configure the dispatcher user time zone to the same as territories they manage
Answer: A
NEW QUESTION # 173
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Cases
- B. Assets
- C. Work Orders
- D. Service Appointments
Answer: B,C
NEW QUESTION # 174
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create a Resource with 20 hours available a day.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create a Capacity-based Resource with 100 hours capacity a week.
- D. Create 5 Resources with 20 hours available a week.
Answer: C
NEW QUESTION # 175
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the highest level.
- B. Set the territory assignment policy to the highest level.
- C. Set the territory assignment policy to the lowest level.
- D. Set the polygon assignment policy to the lowest level.
Answer: C
NEW QUESTION # 176
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