Salesforce Field-Service-Consultant Certification Exam Dumps with 165 Practice Test Questions
New Field-Service-Consultant Exam Dumps with High Passing Rate
Salesforce Field-Service-Consultant is a certification that validates an individual’s ability to design field service solutions efficiently and effectively using Salesforce technology. Salesforce Certified Field Service Consultant certification aims to equip individuals with an in-depth understanding of the Salesforce Field Service platform and its various capabilities.
NEW QUESTION # 37
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Shuffle daily work manually via the Gantt.
- B. Enable Drip-feed to dispatch the next appointments.
- C. Configure the Auto Dispatch scheduled job.
- D. Leverage Resource Schedule Optimization.
Answer: B
Explanation:
Explanation
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[121]. Enabling Drip-feed to dispatch the next appointments would allow Northern Trail Outfitters to improve overall responsiveness to customers by providing the greatest schedule flexibility and allowing technicians to adjust their schedules based on real-time conditions[122]. Shuffling daily work manually via the Gantt would not provide the greatest schedule flexibility. The Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[123]. Leveraging Resource Schedule Optimization would not provide the greatest schedule flexibility. Resource Schedule Optimization is a feature that allows optimizing service appointments based on predefined criteria such as travel time or priority[124]. Configuring the Auto Dispatch scheduled job would not provide the greatest schedule flexibility.
Auto Dispatch is a feature that allows automatically assigning service appointments to resources based on predefined criteria such as skills or availability[125]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_auto_dispatch_overview.htm&type=5
NEW QUESTION # 38
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the contact
- B. Add the resources as a required resource on the work order
- C. Add the resources as a required resource on the account
- D. Add the resources as a required resource on the asset
Answer: C
NEW QUESTION # 39
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
- A. Utilize a custom Global Price Book and add all products as Price Book Entries.
- B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- C. Create customer-specific Price Books and add all products as Price Book Entries.
- D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Answer: D
Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5
NEW QUESTION # 40
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers
- A. Reschedule the Work Order for the new date.
- B. Create a new Work Order and Service Appointment.
- C. Reschedule the Service Appointment for the new date.
- D. Create a new Service Appointment on the original Work Order.
Answer: B,C
NEW QUESTION # 41
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
- C. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - D. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None."
Answer: A,D
NEW QUESTION # 42
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers
- A. reduced travel time per work order
- B. reduced overtime per work order
- C. reduced work orders per shift
- D. reduced number of territories
Answer: A,B
NEW QUESTION # 43
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
- A. Company colors
- B. Company logo
- C. Company address
- D. Company style sheets
Answer: B
Explanation:
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_branding.htm&type=5
NEW QUESTION # 44
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Google Traffic Data
- B. Service Appointment Dependencies
- C. Resource's Home Base
- D. Service Appointments
- E. Resource's Travel Speed
Answer: A,C,D
NEW QUESTION # 45
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Contacts and Service Contracts
- C. Accounts and Assets
- D. Accounts and Service Contracts
Answer: D
NEW QUESTION # 46
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Select the relevant Work Types for each Resource.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Use Work Types with required Skills.
Answer: B,D
NEW QUESTION # 47
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- C. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- D. Create two Service Reports and add one Signature Block to each Report.
Answer: B
NEW QUESTION # 48
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Review existing contracts for obsolete provisions and requirements.
- C. Launch a feedback survey to their install base and follow up on results.
- D. Establish a Preventative Maintenance program for their install base.
Answer: B,D
NEW QUESTION # 49
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?
- A. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
- B. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
- C. Add the field history tracking related list to the Asset Page and configure the Product Request object,
- D. Add the Related Asset related list to the Asset Page and configure the Product Request object
Answer: D
Explanation:
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records forswapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history trackingis a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179].References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_related_assets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_related_assets_swap.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.
htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_assetrelationship.htm
NEW QUESTION # 50
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select date resolution on the hours tab.
- B. Select sort by average utilization on the resources tab.
- C. Select travel time and breaks as skills on the skills tab.
- D. Select hours absences and overtime on the utilization tab.
Answer: B
NEW QUESTION # 51
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
- A. Create a new Child Work Order for each site visit.
- B. Create a new Service Appointment for each site visit.
- C. Create a new Work Order Line Item for each site visit.
- D. Create a new Product Consumed for each site visit.
Answer: B
Explanation:
Explanation
Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment[119]. Creating a new Work Order Line Item for each site visit would not track the site visits.
Work Order Line Items are records that track specific tasks or products related to a work order[120].
References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 52
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. A service resource can only be 2 member of 2 single Crew
- B. Capacity-based scheduling is supportedfor Service Crews.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: D
Explanation:
Crew Management is a feature that allows creating and managing crews of multiple service resources who share the same service appointments[163]. The Preferred Resource service objective is ignored for active Crew Members because it only applies to individual resources and not crews[164]. Capacity-based scheduling is not supported for Service Crews because crews do not have capacity limits and can be assigned unlimited service appointments[165]. A service resource can be a member of multiple crews and can switch between them depending on their availability and skills[166]. Salesforce Field Service does not consider the Recommended Crew Size when assigning appointments because it only considers the Required Crew Size which indicates the minimum number of crew members needed for a service appointment[167]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_crews_create_edit_delete.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta
/api/sforce_api_objects_serviceappointment_requiredcrewsize.htm
NEW QUESTION # 53
Northern Trail Outfitters received an email about reaching API limits within Salesforce and they think this is caused by the Integrated Marketing Cloud account.
Which two types of API calls are counted against the rolling 24-hour limit?
Choose 2 answers
- A. SOAP API Calls updating objects
- B. Login Calls
- C. CreateSalesforceObject() AMPscript
- D. Bulk API
Answer: A,D
NEW QUESTION # 54
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- B. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- C. Add the Work Order related list to the account to allow creation of additional line items.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
Answer: A
NEW QUESTION # 55
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
- A. Automatically change the status to Dispatched of all Service Appointments.
- B. Automatically schedule unscheduled services to available Resources.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically change the schedule policy.
Answer: C
Explanation:
Explanation
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
NEW QUESTION # 56
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Type to automatically create relevant line items for each Asset.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- D. Create a Work Type and Work Order for each Asset being serviced.
Answer: B
Explanation:
Explanation
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 57
......
Get Field-Service-Consultant Braindumps & Field-Service-Consultant Real Exam Questions: https://officialdumps.realvalidexam.com/Field-Service-Consultant-real-exam-dumps.html
