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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Contact Center Implementation | - Call center configuration
|
| Integration and System Operations | - Avaya Aura integration components
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
- A. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
- B. Timetable can be used to schedule a LAN backup of the customer's data.
- C. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
- D. Timetable can be used to schedule a LAN backup of the customer's system.
- E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
Correct Answer: A,C 🗳️
Far data to be available universally, the "measured Field in CM must be administered to which setting?
- A. Measured: both
- B. Measured: internal
- C. Measured: external
- D. Measured: survivable
Correct Answer: A 🗳️
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
- A. Service Objective
- B. Vector queuing priority
- C. Predicted Wait Time
- D. Reserve Agent
Correct Answer: C,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Skill
- B. Vector
- C. Agent
- D. Split
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
- A. The Communication Manager was down.
- B. The holiday recording was not functioning properly.
- C. An agent forgot to log out.
- D. The holiday was not administered in the holiday tablet
Correct Answer: D 🗳️
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