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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Development | 15% | - Development Architecture
|
| Business Outcomes | 5% | - Contact Center Fundamentals
|
| Case Management | 10% | - Service Requests
|
| Reporting | 5% | - Analytics and Reporting
|
| Channels | 15% | - Customer Service Channels
|
| Interaction Management | 15% | - Customer Interactions
|
| User Experience | 20% | - Composite
|
| Data Integration | 15% | - Common Data Model
|
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