Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco

This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.

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Cisco 500-440 Exam Syllabus Topics:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

• Use the UCCE tools to complete UCCE system installation
• Define how to support CCE and install CCE Outbound Option
• Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
• Install and configure a CCE VXML Solution
• Identify the components and operations of the Unified CCE solution

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