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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Jul 26, 2026
  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Jul 26, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Omnichannel Communications15%- Work routing and queue setup
- Media toolbar and agent notifications
- Email, chat and CTI configuration
Customization, Productivity and Analytics10%- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
- Application Composer and extensions
Fusion Service Overview and Setup15%- Functional Setup Manager (FSM) usage
- Service configuration basics
- Security model, roles and access control
Digital Customer Service (DCS)20%- Themes, templates and page customization
- Authentication, profiles and security
- DCS architecture and deployment
Service Request Management25%- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Service catalog and entitlements
- Milestones and action plans

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Only one version of a DCS application can be active in production at any time.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Many DCS applications can be active in production at the same time.
D) DCS application can be embedded in other sites.


2. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) not be able to preview your application before you publish it
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) have to contact Oracle Support for the permission to deploy your custom DCS application


3. What three things should you do once you have established a global default coverage?

A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Create an ESS job to Monitor Service Request Milestones.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Create an ESS job to Aggregate Service Requests.


4. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It is configured exclusively via the Engagement Cloud Security Console.
B) It enables anonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It does not require matching passwords between Engagement Cloud and DCS.


5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can define the workflow to run when certain fields of the SR object are changed.
B) You will be required to code any new workflow actions in Groovy.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You can send an e-mail notification to specified recipients.
F) You can generate tasks for the SR object from the workflow.


Solutions:

Question # 1
Answer: A,B,D
Question # 2
Answer: A
Question # 3
Answer: A,B,D
Question # 4
Answer: A,B
Question # 5
Answer: A,C,E,F

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