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Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
B) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
C) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
D) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments

2. A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

A) Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
B) Use a separate Marketing Cloud tenant for each site
C) Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm
D) Use a single Marketing cloud tenant and map business units to each realm

3. Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?

A) Salesforce Identity
B) Experience Cloud
C) B2C Commerce
D) Service Cloud

4. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
B) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
D) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
E) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

5. An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A) Support Processes
B) Queues
C) Assignment Rules
D) Auto Response Rules

Solutions: