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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Topic 2: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement |
| Topic 3: Security | 15% | - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 4: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning |
| Topic 5: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 6: Channel & User Group Administration | 28% | - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices - Configure channel management policies - Manage user groups and channel permissions |
| Topic 7: App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)
A) Send a company-wide email asking members to use Slack channels for collaboration.
B) Create default channels, so that employees have more options in the channels they can use for collaboration.
C) Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
D) Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
E) Ask your Slack Champions to model the behavior, and encourage others to post in channels.
2. You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)
A) No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
B) Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
C) Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
D) No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
3. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
A) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
B) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
C) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
D) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
4. You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
A) The external organization has turned off Slack Connect.
B) The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
C) The external organization is using a free version of Slack.
D) The external organization has turned off Slack Connect Discoverability.
5. Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)
A) Create a workflow using an incoming webhook once the report is generated.
B) Search the Slack App Directory for an existing Slack app that supports the online tool.
C) Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
D) Gather a team to begin developing a custom Slack app.
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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