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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is one of the roles of a Partner Services Advisor?

A) Trainer for Support Enablement
B) The dedicated point of escalation for level 3 support
C) The first point of contact for program and operational queries
D) Ramp-up assistant for the customer of the SAP PartnerEdge partner

2. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Change the processor of the message and send it back to support with the status Sent to Support.
B) Change the status of the message to Confirmed.
C) Change the status of the message to Send to SAP and send it directly to SAP Support.
D) Send the message back to support after providing feedback.

3. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Incident Management Work Center
C) Transaction INCMAN
D) Business Process Monitoring Work Center

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) One SAP Note can cover multiple technical issues.
B) They allow customers to find solutions for their own product issues.
C) SAP Notes inform customers about corporate strategy.
D) They allow support consultants to quickly provide solutions for problems which have already been solved before.

5. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.

Solutions: