ServiceNow-PR000370 Exam topics
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User Interface & Navigation
- ServiceNow Overview
- Forms and Templates
- Branding
- Lists and Filters
Collaboration
- User Administration
- Reporting
- Notifications
- Task Management
Database Administration
- Import Sets
- Data Schema
- Application/Access Control
- CMDB
Self-Service & Process Automation
- Service Catalog
- Knowledge Management
- Workflows/Flow Designer
Introduction to Development
- Migration and Integration
- Development
- Scripting
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The benefit in Obtaining the ServiceNow-PR000370 Exam Certification
ServiceNow-PR000370 certification exam measures competency in the fundamentals of creating and managing worksheets and workbooks, creating cells and ranges, creating tables, applying formulas and functions, and creating charts and objects. The exam covers the ability to create and edit a workbook with multiple sheets and use a graphic element to represent data visually. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales invoices, and data entry logs.
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Self-Service & Automation | 20% | - Flow Designer, notifications, and approvals - Service Catalog, record producers, and request fulfillment |
| Topic 2: Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
| Topic 3: Database Management | 15% | - Tables, fields, relationships, and data schema - Extending tables, database views, and indexes |
| Topic 4: User Interface & Navigation | 15% | - Global search, modules, and application menus - Platform navigation, lists, forms, filters, and views |
| Topic 5: Security & Access Control | 15% | - Users, groups, roles, and departments - Access Control Lists (ACLs) and security rules |
| Topic 6: ITSM Core Applications | 20% | - SLAs, CMDB, and Knowledge Management - Incident, Problem, Change, and Configuration Management |
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