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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

A) Lightning Bolt solutions
B) Digital Experience framework
C) Community Connect
D) SDLC (Software Developer Life Cycle) for Experiences

2. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) CSAT (Customer Satisfaction score)
B) Case Type by Issue
C) Average Handle Time compared to Bot Session Time
D) Case deflection
E) Number of lead records created

3. Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers

A) Personal
B) Default
C) Audience
D) None
E) Visible

4. The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?

A) Deployment via Change Set
B) Publication via Experience Builder
C) Lightning Bolt Export and Installation
D) Deployment via Metadata API

5. A consultant needs to leverage ExperienceBundle for a deployment but isunable to view it.
What is the most likely cause for this issue?

A) A change set containing the Network needs to be deployed.
B) A custom Experience template needs to be created.
C) The experience has not yet been published.
D) The "Enable ExperienceBundle Metadata API" setting needs to be checked.

Solutions: