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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

A) The users have not enabled Slack Connect.
B) The users have accidentally filtered their search results.
C) The channel is public but in a workspace that not all users belong to.
D) The channel is private.

2. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
B) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
C) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
D) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.

3. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Perform a one-time audit of existing apps and processes.
B) Track usage of apps and document the business owner for each app.
C) Install and pre-approve a list of apps.
D) Establish an app approval process.
E) Enable employees on how to use and request apps.

4. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) A multiple-choice knowledge check question about the benefits of threads.
B) An ice-breaker asking participants what kind of music they play at their desk.
C) A poll asking participants if they prefer Slack, Teams or email.
D) A huddle about the participants' favorite remote work tips.

5. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide default channel, optional
B) Org-wide default channel, required
C) Multi-workspace public channel
D) Org-wide channel, required

Solutions: