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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 2: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding |
| Topic 3: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory |
| Topic 4: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 5: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 6: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) |
| Topic 7: Channel & User Group Administration | 28% | - Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions |
Salesforce Certified Slack Administrator Sample Questions:
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?
- A. Promote the "Ambassadors" to Workspace Admins in Slack.
- B. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
- C. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
- D. Promote the "Ambassadors" to Workspace Owners in Slack.
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)
- A. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
- B. Number of multi-workspace channels across the organization
- C. Percentage of message engagement in org-wide announcements channels in the last six months
- D. Number of weekly active members (i.e., active in the last 7 days)
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)
- A. Use the Discovery APIs to export the required public channel data.
- B. Contact Slack, and request access to export the required public channel data.
- C. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
- D. Use the Import/Export Data tool under workspace settings to export the required public channel data.
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
- A. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
- B. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
- C. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
- D. Integrating an app means you never have to log in to the app natively.
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)
- A. Allow all workspace members to invite new members.
- B. Enable employees to sign up for the workspace using the company's email domain.
- C. Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.
- D. Direct your employees to access Slack through your identity provider (IdP).
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
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