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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Model Context Protocol (MCP) - Agent API usage scenarios |
| Topic 2: AI Agents | 35% | - Channel integration: digital experience, email, Slack - Deterministic controls: filters and variables - Agent architecture and reasoning engine - Agent User security and permissions - Agent types: Service, Sales, Employee - Topics and actions configuration |
| Topic 3: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding |
| Topic 4: Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt Builder usage and use cases - Prompt management and user roles - Prompt template creation: field generation, flex types |
| Topic 5: Development Lifecycle | 15% | - Version control and maintenance - Deployment: sandbox to production - Monitoring, adoption and optimization - Testing agents in Testing Center |
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?
- A. Case Replies
- B. Knowledge Replies
- C. Service Replies
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?
- A. The fields for the related list are based on the default page layout of the Account for the current user.
- B. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
- C. Prompt Builder must be used to assign the fields from the related list as a JSON format.
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers (UC) needs to create a custom prompt template that can be called from a Lightning web component. Which prompt template type should UC create?
- A. Flex
- B. Sales Email
- C. Field Generation
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles.
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
- A. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.
- B. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
- C. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
- A. Copilot Builder
- B. Model Builder
- C. App Builder
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
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