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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services delivery and implementation - ServiceOne Services operations and management - ServiceOne Services portfolio and offerings - ServiceOne Services sales process and tools - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
- A. PC Tracking and Recovery HP Care Pack Service
- B. Onsite HP Care Pack Service
- C. Travel HP Care Pack Service
- D. Offsite HP Care Pack Service
- E. Asset Tagging HP Care Pack Service
Correct Answer: B,D 🗳️
Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
- A. HP Channel Services Network
- B. Aftermarket Channel Facilitation Program
- C. HP Contractual Services
- D. Services360 Pro
Correct Answer: D 🗳️
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?
- A. HP Support Center
- B. HP Care Pack Central
- C. HP Attach Widget
- D. HP MySalesGuide
Correct Answer: B 🗳️
When do HP Care Pack Services need to be registered?
- A. within 30 days after the expiration of the warranty
- B. within 10 days after the purchase of the care pack
- C. within 10 days after the purchase of the hardware
- D. within 90 days after the purchase of the hardware
Correct Answer: B 🗳️
Which service is part of data and hardware protection?
- A. Printer installation
- B. Onsite repair
- C. Defective media retention
- D. Maintenance kit
Correct Answer: C 🗳️
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